Walking into a bike shop can sometimes be a tad intimidating. Especially if you're A) new to bicycling, B) not the spandex-wearing owner of a Trek Madone, or C) not a 20-something guy who speaks the lingo, the level of service can vary dramatically.
I've only begun to check out the handful of bike stores around Boston. Since I was a student at BU when I started biking frequently, I went to International Bike Center and then Landry's when it opened. At Landry's (even though they're always trying to sell me the more expensive items), they've taken care of my bike (and me) after getting hit by a car and have let me search through the random used parts box. They're always friendly -- a trait that makes me return.
When I returned to BBB today to inquire about a clicking noise in my bottom bracket and general tune-up, I left vowing never to come back. The arrogant bike mechanic scoffed at my dirty chain with "way too much lube." Yes, I know it needs to be cleaned and soon replaced. When I asked for the price range, he tried selling me a $40 Shimano chain, claiming that he" only stocks top-of-the-line." I then pointed to a bloated nick in my tire and asked if they carried Armadillos.
"Uh, you shoulnd't be riding it like that. It needs to be replaced."
He kept going, pointing out that my front wheel's gucci outlet quick release lever was loose. I told him the lever often came loose. Could something need fixing?
At this point, I was tripping over my words in an attempt to explain myself. He interrupted, making me feel like an airhead who didn't know the difference between fork and frame. gucci outlet store I appreciated the demonstration of how to get the right amount of tension in the lever, but the condescending, too-cool-to-be-bothered attitude almost made me grab my bike and walk out.
It's important for bike shops to remember their bread and butter: customers who aren't serious cyclists and know little about bicycle maintenance. I may be a woman and I may not know how to true my wheels, but I do ride every day, change my own tires, and contribute to Boston's bicycle community. The point is, every customer deserves a little respect and less attitude.
Intimidation and snobbery only turns people off to the sport. I'll be heading to other bike shops in the area in search Chenxm2804 of the best deals and best louis vuitton luggage customer service. If you have any suggestions, I'd love to hear them.