Hi all!

I'm looking to find out the best way to give a list of suggested answers to a user when they enter a question. For example like Kayako does when a user enters text for a new support ticket.

Is there some magical way of matching accurately or is it just a case of going through each word in the users text word by word and matching articles, seeing which match the most, sorting in ascending order and then displaying them?

Any help or guidance is appreciated.